FREQUENTLY ASKED QUESTIONS
What are your business hours for communication?
We respond to emails within 24–48 hours during business days and we are unavailable on weekends/holidays.
Do I need to pay in full before my project starts?
Yes, all projects must be paid in full before any work begins.
What is your typical turnaround time?
We aim to complete projects as quickly as we can, however, please keep in mind that turnaround times may vary due to high order volume, revisions, timely communication, scope of project, etc.
What forms of payment do you accept?
Credit cards, debit cards, Zelle and PayPal as forms of payment. Cash App and Venmo are not accepted.
Can I request revisions on my project?
Yes, all of our packages include a set number of revisions to ensure you’re happy with the final result. Additional revisions may incur an extra fee.
What platforms do you use for website development?
We primarily design websites using Squarespace, Shopify, and Wix. If you need assistance with another platform, let us know!
Can you help me market my new brand after it’s created?
Yes! We offer content creation, social media strategy, and other marketing services to help you launch and grow your brand.
** If you have any other questions/concerns that were not mentioned in our processes, policies, or f.a.q sections, please feel free to contact us via email. We typically respond within 24-48 hours.
Do you work with businesses outside the beauty and wellness industries?
While we specialize in beauty and wellness, we’re happy to work with clients in other industries that align with our aesthetic and expertise. Contact us to discuss your project!
How do I prepare for my strategy call or project?
Before your strategy call, consider your brand vision, goals, and target audience. We'll send you a questionnaire to guide you in gathering the information we need to start your project.
You may also checkout our strategy call preparation checklist here.
Do you offer rush services?
We currently do not offer rush services but plan to in the future. Please be aware of the type of project and the desired completion date before purchase.
Do you offer social media management?
While we don’t currently offer ongoing social media management, we can create content and provide strategies to help you manage your accounts more effectively.
What file formats will I recieve with my project?
You’ll receive your files in various formats, including PNG, JPG, and PDF for easy use. Editable files (like AI or PSD) can be provided upon request.
What makes LoveNaee Graphics different from other design studios?
We focus on creating visually stunning, strategically aligned designs tailored for beauty and wellness businesses. Plus, we offer personalized attention and flexible services to meet your unique needs.